How to Troubleshoot & Replace Whirlpool AP5985761 / W10810475 Control Panel (User Interface Console)

Removed the 6 Torx screws holding the panel to the door. Removed the 2 screws holding the door closed sensor module. Removed the ribbon pin from the controller module. Used a blade screwdriver to release the clips holding the module in to the panel. Removed the screw holding the upper portion of the door handle. Attached the upper portion of the handle to the new piece. Attached the ribbon connection to the pins and snapped the controller into panel. Attached the door sensor to the new panel. Attached the the new panel to the door with 2 Torx screws. Closed the the door for operations check. New panel checked out, installed 4 remaining Torx screws. 

I removed the six screws per the video for the electronic control, I replaced the touch pad panel which turned out to be the problem, and the electronic control which I had ordered just in case it was not the touch pad because ApplianceParts said I could return it if that was not the problem. Decided to replace both since I figured the electronic control was the same age and probably was also going to go out. Took about 45 min for both since I did it "twice" to prove which part was broken. I then dissected the touch pad which is made of many layers of materials glued together and found that somehow moisture had gotten into the printed flexible circuit and shorted out the buttons. So before I reinstalled the new one I sealed many areas where moisture could leak into that area with some silicone. That took a day to dry...so I guess one could add that time to the repair. 

I replaced the touch panel. This was the second time that I have replaced the panel. The first time was 2-3 years ago. At least, this time, I got the correct color. The first time I ordered white. This time, I got the correct color, biscuit. This took about ten minutes. Maybe a little longer, as I neglected to move the door handle to the new panel. The hard part is the worry if the problem is with the touch pad or the main board. 

We took out the front panel and plugged in the new one and that fixed the problem. It took about 30 minutes total. Thank you 

Ordered a new touch pad and replaced it in 15 minutes 

New Panel 

After determining the correct part to replace, I called APP. Everyone I talked to was very courteous and helpful. The Tech's helped me to ensure the parts were correct and the right color. Then a technical question was answered with impressive "How To" information. Repair went like a breeze! Dishwasher works great. Wife's happy. these guy's ROCK !!! 

Most posts said that it took between 30 and 60 minutes to switch out the new panel. It only took me 15 minutes, and I don't consider myself especially proficient at appliance repair. 

My Delay-timer button and most of the left side buttons did not work. I pulled the control panel off and check things out. Nothing seemed loose or disconnected. I ordered this replacement control panel. The part came in 2 days! To Install : Disconnect the power cord . Remove 6 torx screws on the inside, door top and the whole control panel comes off. Unlatch the 2 plastic locks holding the control board and then door locking latch. Slide off the ribbon connector. Control panel is now off. Swap the door handle and install (reverse order of disconnect). - All works well for me. I was amazed at how fast I got the replacement! Thank you AppliancePartPros comes to the rescue AGAIN ! 

Found out online that the panel often went bad not the module in 90% of the cases. The tell/tell sign was buttons for pots, pans, heat, dryer all went on but the START & STOP did not light up. Tried to buy one locally but they would not accept return if it did not fix the problem. ApplianceParts Pro would and theirs was less expensive even with shipping. It took me 15 minutes to take off old and put on new and the dishwasher works like a charm.