How to Troubleshoot & Replace Whirlpool AP6013682 / WP9703438 Dryer Drum Support Roller Retaining Ring

Had a loud banging noise coming from bottom of dryer. Found out it was the blower wheel that had broke off from the motor shaft. Replaced the belt while I was at it and a drum roller that wasnt spinning. Problem solved! Also got all the parts next day, very happy with this company. 

After watching your videos I decided to spend less than $200 and replace any parts that could be causing noises. It made sense to do this since I would have the dryer apart. I replaced the drum support rollers, the shafts, the belt tension pulley, all the fiber washers, the tumbler bearing kits and the dryer drum belt. After ordering the parts I noticed that a plastic piece for the lid and the drum front felt seal were also bad. I added those to the order with the aid of the sales staff. This also gave me the opportunity to vacuum up ten years of dust and lint inside that may have been a fire risk. I also found seals around the door had come loose so I re-glued them with your heat resistant adhesive. Your videos were invaluble. The step-by-step instructions made the job easy and I refered to them repeatedly before and during the repairs. Thanks to you I saved the cost of a new dryer or at the least the cost of an expensive repair service. I recommend you highly and won't hesitate to take advantage of your services again in the future if the need arises. Thanks. 

UNPLUG AND SHUT OFF GAS....TILT UNIT BACK TO GAIN EASIER ACCESS TO FRONT PANEL SCREWS AND WHILE WORKING ON BLOWER ASSEMBLY,,, REMOVED FRONT PANEL OF DRYER,DISASSEMBLE BLOWER HOUSING, REMOVED OLD BLOWER WHEEL....REMOVED DEBRIS AND VACUUME DUST AND LINT FROM HOUSING .INSTALL NEW BLOWER WHEEL..... REASSEMBLE HOUSING AND FRONT PANEL....RIGHT UNIT ( SET DRYER BACK ON ALL 4 FEET.....) TURN ON GAS AND PLUG UNIT BACK IN,,, NOW READY TO RUN 

Removed housings, retaining clip and gears, replaced in reverse order. 

First went with the obvious (?). Replaced belt and drum rollers. During reassembly noticed the blower wheel rattling while spinning the drum to align the belt. Replaced the blower wheel, now whisper quiet. 

Got all parts within a few days . had it fix by the weekend 

Replaced the blower wheel,drum support rollers and choose to replace the belt since the dryer is 19 y.o. Dryer runs like a new one. Ordered the parts on Monday, received them Tuesday night. Thanks AppliancePartsPro and Fedex for the fast delivery! 

I was able to order the correct parts from Appliance Parts Pros. With the help of the online video, I was able to easily make the repair. 

After researching online what might be causing the noise my dryer was making, I ordered the suggested repair parts. I watched the installation videos for all of these parts several times and made notes along the way. Once my husband and I got into the repair, it became obvious we had a bad drum roller and drum roller shaft. We work well together since he handles the strength issues and I have smaller hands and can get into tight places easily. We replaced the bad parts and decided while we had the dryer open to replace the other drum roller and shaft as well as the tension belt pulley and dryer drum belt. For first time dryer repair people this went so very smoothly. I credit your instructional videos for this success – they are so complete and extremely well done, starting with opening up the dryer, the parts replacement and then putting the dryer back together. Plus your web site is beautifully designed and very easy to navigate. For now I am not willing to take on any electrical or motor repairs but I will certainly come back to your web site to see about any other moving part repairs I may encounter. Thank you so much for your smooth ordering process, fast delivery and saving us money. We will back! 

Replaced drum support roller and tumbler bearings. Parts were cheapest I could find on line, parts were shipped right away and the how to videos on the website was a huge help. I would recommend watching them prior to starting your repair. They were extremely helpful.