How to Troubleshoot & Replace Whirlpool AP6013682 / WP9703438 Dryer Drum Support Roller Retaining Ring

After watching a few videos, I opened the front of the dryer, removed the old pieces and put in the new ones. This model of dryer was pretty easy to work with. One thing that I didn't expect to be so difficult was the removal of the old blower wheel. The new one slid right on, but the old one didn't want to budge without a lot of force. If you can go ahead and get the special snap ring pliers, it would definitely make it easier to get the snap ring off and on, but I did the repair with a set of tweezers. I recommend wearing work gloves--I got a few nicks on my hands while doing the repair. 

Looked up possible parts via a layout on the web site and ordered the parts I needed, plus a few extras. Figured I'm gonna open this thing once and be done with it. Once I got access to these rollers, via removing the drum from the front, it was an easy fix. The studs that support the rollers were locked so tightly they would not come out. Luckily these were still good and I just elected not to replace them. Dryer works like new! 

Ordered the parts on Sunday and they arrived on Tuesday with standard shipping. Went over today (Sunday), took the dryer apart and installed the new support wheels with new axles, washers and but. Reassembled the dryer, plugged it in and it sounded absolutely quiet. Whole job took about two hours, had to clean the interior while in there, and the girlfriend is very happy. Wonderful experience all the way around. 

Watched videos available on APP's website, then ordered all necessary parts. Once parts arrived, just followed the videos again, step-by-step, to repair the mixer. I am NOT a "handyman", but with APP as my resource, I did it. Mixer running great now. 

Removed panels to assess what needed to be repaired or replaced. Used the diagrams, for my model of dryer found on AppliancePartsPros web site. All required parts were in stock. Once ordered, parts were shipped and I received them within a few days. All the parts were genuine, not cheap knock offs and the order was correct. Nothing missing or wrong. 

Using APPs videos and common sense. 

I noticed my dryer gradually started making noise as time went in. After seeing your videos I decided to take the project on rather than. Very easy fix. Replaced the gliders, support rollers and drum band. Cleaned out the dust and it works great. My washer was acting up at the time. Not so lucky on that one. Thank you appliance parts pros. 

Diassembled and replaced tumbler bearings, drum roller axles, drum support rollers, drive belt and cleaned all the lint out of dryer, blower and discharge duct. 

So far I have the mixer completely torn apart and all the old grease with metal fragments cleaned out of the mixer. It is now a simple matter of replacing the old gears with the new ones and refilling with new grease. I will do this if I ever get the new worm gear that is lost somewhere in the Fedex system. Appliance parts has sent another one on its way but will be somewhat delayed due to the holiday. Hardest part of this type of repair is to spotlessly clean out all the old grease. I highly recommend doing it though as your new gears will last far longer. This will be my third gear replacement and I always replace all the gears except the lower planetary gear which has only needed replacing once. If you've spent the time, replace them all. 

Following the amazing procedure video posted on Appliance Parts Pros.com, I has able to (easily) tear down the dried to find the electric motor was worn out. the part was very reasonable and instruction was very clear and simple. I would never have had the confidence to attempt these repairs without your guidance. This has been my 5th appliance repair in 4 years, saving me well over $1000.00 in repair costs. If any of you guys are ever in Minneapolis, drop me an email, dinner is on me. thank you SO much. JP