My wife called a repair guy out AND paid him $130 IN ADVANCE to repair the dryer. That was 2 months ago and the guy hasn't returned a sigle call. He did call our home once and leave a message saing that the idler pulley was "on back-order". After some research, I ordered the parts from you guys, with my wife asking me the entire time, "You're sure you can fix it, right?". I assured her it was an easy fix and that I wasn't gonna charge her anything to do it. I went ahead and replaced the belt and the rear drum rollers, in advance of any problems with them. It took about an hour to do, minus clean-up, and was pretty straightforward with no surprises. I just wish she had asked me about it BEFORE she called someone.