How to Troubleshoot & Replace Whirlpool AP6020256 / WPW10352973 Dispenser Actuator

Followed the directions we got online and had the washer running in 20 minutes. 

I ordered a dispenser motor and switch assembly. Part # AP6020256. Part was in within 3 days, I took three screws out at the back of the top of the washer and pulled the top off. Removed the two connector clips, removed two hex screws and slid out the old motor while disconnecting the top arm. Reversed the order(make sure the arm is attached correctly. There is one flat side to make sure it fits properly). Turned on my washer and it worked perfectly. I am a woman, but like to repair things. 

Error code was displayed F8e2 which was related to the dispenser. Switch dispenser kept on making a clicking noise. Order a new switch dispenser easy to install. Job took about 25 minutes to move and remover cover of washer and install new part. 

Ordered a new dispenser switch and cleaned out the dispenser container and mechanism since they were pretty dirty. Not sure if the switch was at fault of just dirt making the mechanism hard for the motor to move but it seems to work ok now. Job was relatively easy, couple of hours total and that included a thorough cleaning of the dispenser container and mechanism with bleach and an old toothbrush. 

Replace the mcu. 

I replaced the water valve (F20), dispenser motor and switch assy for softener problem. 

Removed 2 screws, unhooked the cable and disengaged the bad motor from the plastic arm. I attached the new switch, put both screws back in, hooked up the cables and reattached the plastic arm and that was it. Ran the machine and it worked perfectly. 

I Googled the error code and found that it was caused by a faulty dispenser motor switch. Watching the Appliance Parts Pros video, I found that this would be a simple repair. I shopped online and found several knockoff brand parts that “should” fit my Whirlpool, but Appliance Parts Pros was the only site that had the cheapest exact fit OEM replacement. It took me all of 15 minutes to remove and replace the faulty dispenser motor. The washer is running like new once again, and for far less than it would have cost me just for a repairman to just walk in the door. 

Using the dispenser motor the repair only took about 5 minutes. 2 screws and 2 electrical connections after taking the top cover off the washer and that’s it. Easy fix 5-10 minutes tops 

Just as shown on the video. Super easy. Spoke with a lady on the phone who confirmed my diagnosis, ordered the part and that was that!