With the help of AppliancePartsPros.com I removed it from under the counter, used the tech sheet that was sent, reviewed, and determined it was possible the direction switch had gone bad, I had to disassemble the top and lower panels, and face plate where the switch is. by removing the bottom panel I was able, to rotate the plunger back up to the top. I replaced the directional switch, put power back on, and the plunger that compacts everything worked fine, Without the help of AppliancePartsPros.com, it would have been a lot harder, They furnish videos on the switch replacement and also technical support on the phone