When I first looked at my dryer I thought it was my ignitor, on a closer look I found that about an inch of my burner assembly arm was laying in a corroded mess on the bottom pan of my dryer. I came online and found your website. After reviewing your parts I thought well I can probably get those local and with competive pricing. Wrong!! There are 3 appliance parts stores withing about 3 miles and I checked them all. Higher prices by 25-35% and longer wait times than your advertised delivery times. Came home and ordered my part on Saturday night, parts were shipped on Monday am at my door on Tues afternoon. Very easy install much easier than your video my dryer is 30 years old. Every repairman who has been here has said this model is simple and very long lasting worth repairing. Problem tube did not solve the problem and I shattered my brand new ignitor when it dropped about 1/4 inch on the arm to the top of the dryer..my old ignitor looked good so on it went. Since my problem was not resolved I stewed and came on and talked online to first Danny who walked me through testing my sensors and when they came up reading ok Brent brought up the gas coils as the probable cause and I ordered them. I also told Brent about my igniter issue and after getting some additional info another was on its way and 1 day later in my hands. My older dryer version I popped the front laid on the floor reached in and had the coils replaced and the dryer running 15 minutes later.
Guys are great..they make this work for a novice like myself. prices and delivery make it a winning combination. The appliance people could probably take some lessons. Keep up the good work and Thanks. Oh yeah no service call so my parts delivery was less than a call!!