William W Newton , NC September 23, 2018 The baking element was burnt out Ordered a new one from you, waited a couple of days for it to arrive. Received a package and when I opened it, it was the wrong part. Called customer service and questioned why I received the wrong part. Finally got the correct heating element and then installed the element in less than 5 minutes. Do-It-Yourself Rating: Repair Time Estimate: Less than 15 minutes