I went on YouTube to see what the problem might be and how to fix it. I got to the AppliancePartsPros.com website and they showed a video on how to fix the problem. Helpful!! The thing that took the longest was cleaning the gears because they were loaded with grease. You definitely want to remove the old grease because it might contain metal pieces from the worn part(s). Once I had the right snap ring pliers, the process moved right along. Just don't forget to use the new grease Just follow the suggestions in the video.