The website was very user friendly. I found the part I needed right away and placed my order late on a Sunday afternoon. The part was on my doorstep by midday Tuesday. I saved a great deal of money on this repair. In the area where I live the service call alone is $100 then you add the cost of the part and labor. I would never have gotten service as quickly as I did with Appliance Parts Pros. I will definitely pass along my great experience with anyone needing appliance repair.