The top of the hinge had been broken for about a month and we were being very careful/deliberate about how we closed the washer door. We knew we were on borrowed time, but being seniors with medical issues, we didn't want a repairman in the house during the covid pandemic. I decided to attempt the fix myself. I went on the internet, typed in "appliance repair" and found you guys. Finding the correct parts was simple but what I was really grateful for was the video. Really an outstanding reference. Your repairman showed exactly what to do and how to do it. What I was particularly appreciative of was his mentioning the specific torx drivers (weird screwdrivers) I would need. I made sure I had those on hand when the parts arrived only two days later. The repair took under an hour. Thank you for making this a painless experience.