Watched your video on how to replace broken parts on my upper dish rack. The video presentation was good, but, it moved on too quickly and I wish they would have videoed more in detail the outside of the upper rack before and after. I had to watch the video several times stopping it at key points as it moved too quickly for an amateur like myself. I wish the video could be rewound. Watching it from the beginning every time made a thirty-minute repair turn into a 1 to 2-hour repair. But in the end and with an extra set of hands to help, I was able to replace the parts properly. My upper rack slides in and out like new once again. In the end, I am happy I didn't have to call a pro!