As the product was initially bought at a Sears Retailer we contacted them for the requisite parts to convert our 8-year-old dryer from LP to Natural Gas. After over 90 minutes on the phone with their customer service and two deliveries of the WRONG PARTS, I went online and found what I thought to be the right parts. I called and within four minutes I was told exactly what was needed and where I could find reference materials. I was able to complete the conversion two days later when the parts arrived in a little under twenty minutes!