First called Kitchenaid who said it would cost $25 to mail blender in to Ohio for repair then $75 plus parts. But, they could send new one for $193. Husband looked at it, got the coupler off cleaned up the blender where the rubber had disintegrated, then went on line and found replacement coupler for $6.24 —although with tax and shipping the cost totaled $17+ which is still way better than the offers from Kitchenaid!