Do-It-Yourself Story

The part was perfect, the delivery of it was quick, and the accompanied video for the installation on the internet was wonderfully helpful. I think the video was extraordinarily helpful and well-produced. Both the instructor and the photographer in the video did a super job. I was going to have a repair man come when I realized the repair would entail - a pump replacement - and I had the cussing experience with earlier washer repairs in my life. Then I reviewed the video for the repair and I thought I would be a copping out by not doing it myself. My wife and I did cleaning and CLR-ed the hose filters and cleaned the Samsung dryer and areas behind both machines since we had to pull the washer out into the laundry room - doing a maintenance not often done. The total job was two hours but we really took our time while doing other tasks as well. But we had fun. A project, together, and well accomplished because many wash cycles have passed and all is well in this household. I cannot say enough good things about Appliance Parts Pro. Classy act. I'll be back if necessary Our problem was the result of those plastic t-tabs that hold the tags on new clothes. One end of the tags secure the label or notice or brand of the clothes and the other end has a little "t' that contains it within the garment. When cutting them off of clothes it is important- I now know - to remove both pieces of the that plastic. These plastic "strings" entangled with human hairs and created a "hair ball" which acted to jam the impellers and burn out the pump motor. I held a class in proper removal of tags with the four ladies in the household. I bought this Samsung Model WF328AAW/XAA-02 in February 2002 and this was our first problem. Both the washer and dryer were purchased together and this is the first problem with them. They are used every day - four ladies!