How to Troubleshoot & Replace Samsung AP4564724 / DC96-01700A Drain Pump Assembly

Drained washer tub from lower bypass hose. Checked filter slot for debris. Cycled 2 more times with same outcome, "ND" not draining. Dirty clothes being held captive as door won't unlock. Found site online with Samsung customers with same issues on 4-5 yr old washers. Deductive reasoning indicates bad washer drain pump. Ordered part from Appliancepartspros.com, which was very reasonably priced. Arrived 2 days later (no upgraded S&H). Found video on YouTube and followed instructions. Part was a perfect match. Removal and installation took 28 mins total. Very easy to change. Washer is much quieter now. Wife Happy too.. : ) 

After checking all drain lines for clogs I felt it had to be the pump. Washer is 6 years old so not unreasonable to assume things are going bad. The pump shipped on time and was received quickly. Took about 1 hour to install. First load after installation the error returned. I drained about one half gallon of water from the pump manually and restarted. We have now washed three loads with no error codes. Still optimistic this was the problem but watching closely. Next step will be to lower the drain pipe stack from 32" to 24" to lessen the workload on the pump. 

Went on-line to read up on my washer. Looked pretty easy, so started searching for part and found at Appliance Parts. Ordered part which came in 2 days and I did not ask for express shipping. Came FedEx Ground. Took me about an hour to replace the pump assembly and it is working fine. 

My daughter fixed this with a little help from me and a lot of help from the excellent video. It is so helpful to know how much of the machine to take apart. It was especially helpful to find out how to find the spring that holds the door gasket. The drain pump assembly was a perfect fit. One warning: when taking off the front panel (the big part with the door), there were screws (underneath where you can't see them) holding the lower tabs. The video showed the panel lifting off easily, so we tugged pretty hard for a while thinking they were just stuck. Luckily we thought to look and feel underneath or we never would have found the problem and possibly could have ruined the sheet metal. 

My Samsung front load washer was not draining properly. I found two quarters stuck in the elbow fitting close to the main tank. Those quarters caused the drain pump to burn out. After watching a bunch of you tube videos I manage to replace the parts without issues. The washer is now running like new. I owned this washer since 2009 and it still running like new. Thanks appliance pros! Tip for everyone: empty all pockets before putting them in the washer. It cost me 100+ dollars to ship and replace the part. It would have been more if I contacted Sears Home Service. 

I'm certainly not a repair person, but I watched the video, online chatted to confirm the part, and then ordered. Great prices, and excellent service! The part was at my door within 48 hours (I did the 2-day shipping, which was very reasonably priced). The part was packaging superbly--Amazon, take notice. The total repair took about an hour. Undoubtedly, I will use this company for future appliance repair needs. Overall, five stars. Yes, 5 stars! Very happy. 

I opened the back of the washer. Took a look and said "oh my God!!! Look at all this. I don't know how to take it apart. I can't even reach my arm in all the way. Then I went to AppliancePartsPros.com. I found the part number. Entered the part number and saw a repair video come up. I watched the video and thought to myself, This is easy. I'm not paying hundreds of dollars for a repair man. I can do this. So, I bought the part from the web site. It arrived in 3 days without any extra shipping. Once I had the part in hand I took my lap top down to the laundry room and started the video on how to replace a drain pump. I would watch every step, then pause the video and perform that step. Then watch the next step, and so on. I had it repaired in no time. And it actually worked when I was done. My wife loved it!! No repair bill!!! Just the part. Your video was excellent and spot-on. Thanks AppliancePartsPros. You saved me, I don't know how many, hundreds of dollars!! AND IT WORKS!!!! 

I first YouTubed the problem and was advised to drain the water out first. It then allowed the door to be unlocked. Further diagnose determined the problem was my drain pump assembly. It was very easy to remove and replace once I got the parts from ApplianceParts. The video ApplianceParts provided was also very helpful. 

Ordered the whole drain pump assembly. Part was exact match. I payed for overnight shipping and part was on time. Took less than hour to fix after watching video. Will definitely order again if need to. Thanks! 

The washer would not complete the cycle. ND code. Would not drain. Inspected all drain lines for blockage. Filter not blocked. Concluded it must not be pumping water out. Replaced the pump assembly and the washer is working fine again.