The AppliancePartsPros.com advisor indicated the problem was in the ribbon cable and gave me the part number to order. The lesson here is to always double check. There are two ribbon cables in series between the control panel and the electronic control card of this particular Whirlpool dishwasher. After checking the ribbons I order the correct one for a two day delivery. The part was shipped within hours with Fed-x and arrived a week later! Glad I spent the extra money for a quick turnaround. The part was a breeze to installment and our dish pan hands are on the mend.