Beth K Palmetto Bay , FL July 26, 2022 The dishwasher racks tine rows kept falling We were frustrated that we could never load plates into our dishwasher for the last couple of weeks. So my daughter and I pulled up some YouTube videos and figured out which parts we were missing. We were able to get the parts very quickly from your company and install them and our dishwasher works great now! Do-It-Yourself Rating: Repair Time Estimate: Less than 15 minutes