Do-It-Yourself Story

The new drain pump solved the problem and was also quieter than the one it replaced. I saw that many people removed the dishwasher from under the counter to make the repair. Not sure if it was easier, but I was able to do the repair through the kick plate opening. This saved me from having to get the unit positioned back in the exact same place, leveled, and all the sound insulation trim re-installed. I did notice my leveling feet were extended more than half way. This may have made it possible to do it this way. Some specific techniques that I used: - Turn off the supply line and re-drain (Start button quickly followed by Cancel. Same button on my machine). This prevents the small amount of water that is released at the end of the drain cycle from adding to the water that will come out of the drain hose. - I did all the work lying on my right side using my right hand. It might be more difficult for a left handed person because of the access angles. - Use a shallow baking pan to catch the two or so cups of water that will come out of the drain hose when you remove it from the pump. - Use the replacement part to get an idea of where the electrical connection plug is. The one you are disconnecting will not be easily visible, so you will have to feel for it. But it can be reached and it is unplugged by pulling toward the back right corner of the washer. - The single torx screw that holds the pump bracket in place faces the front of the machine and it is accessible with a regular screwdriver by reaching in from the kick plate opening. - The tension screw on the hose clamp for the drain hose also faced the front on my machine. Not sure if this is true on all machines. I used a stubby nut driver for this. - The pump disconnects from the bottom pan of the dishwasher with a quarter turn counter clockwise. It can then be removed through the kick plate opening. - There did seem to be some silicone caulk around the connection to the dishwasher pan on the old part. Not sure what that was for and I did not put any back on when I installed the new pump. It already has an o-ring seal, so I didn't find it necessary (and would have been difficult to apply through the kick plate opening). - The sheet metal brackets have sharp edges. Be careful not to cut yourself when pushing them back in place. After disassembling the old drain pump, it was not obvious what was wrong, but the new pump works a lot better.