Michael F Mountain Ranch , CA January 28, 2015 Appliance: Model JEN AIRE DISHWASHER The drain pump was not working properly I ordered the part from you which amazingly showed up less than 20 hours after I ordered it. I then watched a video you produced about replacing the part. Between those two things I had my dishwasher up and running withing 36 hours of talking to your rep. 9 People found this story helpful Do-It-Yourself Rating: Repair Time Estimate: 1-2 hours