Do-It-Yourself Story

Bought new case-ice-route from AppliancePros.com for Samsung Refrig RF267ABRS. Part arrived intact and on-time. On my Samsung model, the original part has a chute (clear piece) with a molded channel for the water dispensing tube to sit in. The new part did not have this molded channel in the clear piece hence I took a rasp and carved it out. After some minor filing, completed the R&R and everything works great. To remove the control panel, remove the small phillips screw on the bottom of the control housing case. Next, slip a small flat screw-driver into the slot on the bottom of the case (right hand side) and wiggle it around to release the 1st plastic tab. Gently pull out the panel. This exposes the case-ice-route part which is easily removed with the 2 or 3 phillips screws and wiring with connectors. Note that when I 1st called both Samsung and their contracted parts supplier, I was told that this part was not avail, and I needed to buy a complete left-hand-side door (huh?). I did ask them why I they were not stocking parts for a refrig less than 6 yrs old, and I just got the run-around. Overall my experiences with Samsung products has been okay. And my experiences with their service and call centers has been poor. Thank you appliancepartspros.com