Nancy S Sandusky , OH March 12, 2014 My kitchenaid mixer would not shift speeds properly I took it apart and could determine where the problem was. The service rep I talked to on the phone was so helpful! She really took the time because the model and parts were hard to match up on this mixer. I was actually so pleased when I got the part and reassembled my mixer. Her tip on taking a picture of the wiring first with my phone was great. Thank you! Runs perfectly 17 People found this story helpful Do-It-Yourself Rating: Repair Time Estimate: 30-60 minutes