Karen S Port Matilda , PA March 18, 2019 Appliance: Model KSBS25FJBL01 KITCHENAID Our Kitchenaid refrigerator stopped cooling We found a forum that suggested that the start relay may be bad. The technician said that if the relay rattled, that meant that the part disintegrated, and ours did. We replaced it and it is now working fine! Do-It-Yourself Rating: Repair Time Estimate: 15-30 minutes