After narrowing problem down to the control panel by doing some research and reading your website reviews from other people with the same problem I ordered a new control panel and replaced it myself. it was easy to figure out once you looked at it, especially if your handy. swapping over computer board is plug and play and the only tools I needed was a screwdriver{ Phillips head} and a flashlight. dealing with this company was great. it was straight forward and they shipped out my part much faster than expected, and it was the right part too. also part came in factory whirlpool box was I felt better about since I was worried I would be getting some knock-off replacement part. overall a good experiance