1. I watched your videos (twice) to see disassembly steps and techniques
2. Disassemble dryer to diagnose troubles.
3. Found that the drum was hitting the top of the blower housing and that new felts and glide pad felts should fix it.
4. We accidently broke off the plastic air duct in handling, so I ordered one of these as well.
5. The parts arrived in 3-4 days.
6. We followed the instructions in the videos, which are well detailed and
7. The machine is now very quiet and operates perfectly!
Thanks!