My husband and I have a Whirlpool double oven that started smelling foul while it was turned on. After cleaning it repeatedly, I realized that the odor was coming from possibly in between the ovens. My husband took all of the outer panels off and removed all of the insulation (which was where the mouse city was). We cleaned everything with bleach, ordered three insulation pkg and was able to replace it all very easily. Now the mouse problem is nonexistent because of a great exterminator and new oven insulation! I also wanted to speak to the online chat service, it was amazing! It helped me know what to order and quantity. Made our job so much easier. Thank you!