Robert M Hertford , NC October 10, 2020 Appliance: Model KENMORE REFRIGERATOR Two refrigerator problems in the past couple of months: a shelf broke and the water actuator in the door broke I ordered parts from your company and in both cases was able to complete the repair myself with some help from a video on YouTube. Parts aren't cheap but good quality and well worth DYI over the expense of labor and transportation costs of a repair person. Do-It-Yourself Rating: Repair Time Estimate: 30-60 minutes