I fought with it for a few days and finally found a video on ApplianceParts and was able to take it apart. I had tools all over the counter and all I needed were pliers and screwdriver(and to not worry about breaking it). Ordered part. fixed blender. Happy Camper! Customer service people were a great help. I think Sally steered me to the video and a gentleman took my order, didn't get his name, but both were a great help. Thank You!