Do-It-Yourself Story

First I asked uncle Google who pointed me to various chat boards etc. that all pretty much suggested the washer had either a bearing problem or spider arm problem. Next game good ole YouTube to find out what the heck a spider arm, where it was located, and how to get it out of the washer. I stumbled across an appliancepartspros.com video that showed the process step by step. While the model and year of the washer was different, it was fantastic. After the video, I called appliancepartspros.com and spoke to their technical experts. This guy was a rock star. He advised me on the accuracy of my assumptions as to the problem, what parts I would likely need, pricing and an ETA shipping date. I didn't order the parts then because I still needed to take the machine apart to ensure what all parts I was going to need. Once I had it torn apart - about 2 hours - I found the damaged part and sure enough, it was the spider arm. The next day, I called them back and ordered the spider arm, bolts and they convinced me to replace the rear tub seal too to prevent any possibility of leaking. I paid for normal shipping (about $10) and the parts arrived in 2 days. I put the new parts in, reassembled the machine, and prayed as I ran a test cycle. I am pleased to report that the machine performed great and has been doing loads of laundry daily since the repair with no problems. I have no doubt that I could not have done this without appliancepartspros.com EVERYONE was very polite, helpful, and courteous.