Samsung DC97-16509C Washer Drum Shaft Assembly OEM Part

First I asked uncle Google who pointed me to various chat boards etc. that all pretty much suggested the washer had either a bearing problem or spider arm problem. Next game good ole YouTube to find out what the heck a spider arm, where it was located, and how to get it out of the washer. I stumbled across an appliancepartspros.com video that showed the process step by step. While the model and year of the washer was different, it was fantastic. After the video, I called appliancepartspros.com and spoke to their technical experts. This guy was a rock star. He advised me on the accuracy of my assumptions as to the problem, what parts I would likely need, pricing and an ETA shipping date. I didn't order the parts then because I still needed to take the machine apart to ensure what all parts I was going to need. Once I had it torn apart - about 2 hours - I found the damaged part and sure enough, it was the spider arm. The next day, I called them back and ordered the spider arm, bolts and they convinced me to replace the rear tub seal too to prevent any possibility of leaking. I paid for normal shipping (about $10) and the parts arrived in 2 days. I put the new parts in, reassembled the machine, and prayed as I ran a test cycle. I am pleased to report that the machine performed great and has been doing loads of laundry daily since the repair with no problems. I have no doubt that I could not have done this without appliancepartspros.com EVERYONE was very polite, helpful, and courteous.

Thanks to AppliancePartsPros.com's “how to” video I decided to order the balance ring and try to fix my appliance myself. The repair went smooth, just like the video showed! It took me about 6 hours in total but I took my time. Once back together, the machine ran like a new one! Thanks AppliancePartsPros.com!!!

Replaced flange shaft assembly.

Replaced spider arm and shocks. Samsung front load was just 5 years old. While waiting for parts I did a thorough cleaning of drum and tub. It's was filthy. Had a large amount of caked up sediment under spider arm and on back of drum. Spider arm was badly coroded but not broke. After cleaning and new parts washer works fine now.

I utilized YouTube videos for the correct process of replacement. It wasn't a "difficult" process, just extremely time-consuming. After the fix, my washer is running like new!