David Y Clarksville , MD May 20, 2019 Appliance: Samsung Washer WF328AAW/XAA-0000 Broken spider arm on Samsung washer Noticed large banging in the washing machine when transitioning from low to high speed spin. Also would get a slight smell of burnt rubber. Did an online search and best guess was the spider arm assy was broken. Ordered the spider arm assy, the rear tub seal and the tub seal. Make sure you get blue threadlocker - you'll use it multiple times during the reassembly. The washer is 9 years old and is heavily used. Used the online video on the appliancepartspros.com site to handle the repair. The washer was a bit different from mine, but close enough where there no problems handling the repair. Disassembled the washer using the video instructions. I found a large part of the spider had broken off. When I removed the spider from the tub the spider basically disintegrated - timely repair. I also found the real tub seal had been slowly leaking, so fixing that while the tub was apart was a good choice. Things to note when doing the disassembly; 2 of the 6 bolts snapped when taking the spider off the drum - plan on getting a new set of bolts. They sell them here, I went to the hardware store and found them. Followed the re-assembly directions in the video, everything went smoothly. Very nice to have a step by step guide to putting things back together. Couple of tips, other online videos will push for replacing the 4 shock absorbers that hold the drum. I checked mine when I pulled the tub, they still had plenty of resistance. Another tip is to wear work gloves - the machine has tons of razor sharp edges inside. In all the repair went great, the washer runs like new. The video is almost as valuable as the parts. It does take some time to do this; I did it solo which makes things go a bit slower - I took 4 to 5 hours, but I cleaned up the drum and tub really well, as well as the inside of the machine. I would guess this is the toughest repair you can do on this washer, you have to take apart nearly everything to make this repair. Read More... 45 People found this story helpful Do-It-Yourself Rating: Repair Time Estimate: 2+ hours Tools: Pliers, Screwdrivers, Socket Set
Robert D Monroe Township , NJ December 24, 2016 Appliance: Samsung Washer WF448AAW/XAA Strange noises spin cycle was shutting down bad burning smell Google is your friend. Appliancepartspros is your friend too!! I used the diagnostics to see why my 6 year old Samsung front loader makes a strange noise followed by a bad smell after it attempts the spin cycle. I used the manual that's taped to the back of the unit to put it in service mode, this helped me discover 2 things; My stay-at-home wife is not lying, she does a ton of laundry (over 4000 washes since we got the washer) AND it gets almost up to 700 rpms in the spin cycle and then shuts off and then tries again and again. I found a few videos that described the problem perfectly, the spider arm basically disintegrates and the tub wobbles all over the place. Great design Samsung... Most videos said the washer is now garbage, pro repair was over $400. I knew I could fix it myself and I found the parts on Appliancepartspros.com including a video that showed the entire process. I am very handy and after watching the video, I tore it down in under 45mins, it was like I already did it before and knew exactly what I was doing. Even my wife was impressed, and that is no easy feat. I needed a new spider and 6 new bolts for under $150 shipped. I chose to get a tub washer and seal too, for an extra $20 it was just sensible to get. I used standard tools including a 10mm, 13mm, and 19mm socket plus basic tools. Reassembly was not bad and I didn't even have any extra parts ;-). I spent most of the time cleaning out the nastiness from 6 years of use. It runs like new and we cancelled the order for a new washer and dryer. $2300 back in my pocket !!! You do have to tear the washer all the way down. This was very easy for me, but some people that do not do stuff like this could find it quite challenging. Please check all the hoses and connections after reassembly. I forgot one hose and watched the first cycle clean my floor. Actually, I guess I cleaned it as I sopped up the water... I hope this helps, Happy fixing! Samsung, if you are reading this, please fire the engineer that decided to use that self destructing metal. You should probably fire the engineer that recently designed the latest exploding washer that just got recalled too. Read More... 28 People found this story helpful Do-It-Yourself Rating: Repair Time Estimate: 2+ hours Tools: Pliers, Screwdrivers, Socket Set
David T Hammonton , NJ January 19, 2019 Appliance: Samsung Washer WF338AAB/XAA Mother's exact words: the washing machine made a sudden loud bang and started to "attack" me! The diagnosis was a deteriorated Spider Arm Assembly on a Samsung Washing Machine, Model WF338AAB/XAA We noticed instability during spin cycles a couple weeks prior and it progressively got worst. While still functional enough to do laundry, the vibrations just got so bad and then it happened. Hearing words like " The machine "ATTACKED" me made me smile at first, but truth be told, this could have been very dangerous. This machine was made around 2008. It's a front loader. By comparison, the top loaders by Samsung were almost identical as far as internal parts and components. The only real difference was the orientation. And top loaders from the same time period were recalled with some owners claiming their machine actually exploded. I think recalls numbered in the millions if memory serves me. It took about 30-40 minutes to tear it down, and I saw the pieces of the spider arm and all the debris inside the drum casing. I ordered the parts and opted for overnight shipping. I got the delivery, and jumped on it. Cannot be without a washer. This job, although not difficult, was a time consuming process since I cleaned all parts inside and out, making the machine look new again. This put more time on re-assembly but it was so worth it. I was excited to see the spin cycle test run smoothly. I really saved a lot of money. Even today, the same machine is selling used/like new for close to $1000. I wouldn't buy it again for that price, especially due to it's obsolescence. But it is a great machine worth repairing. When it was all said and done, I spent about $180 on the spider arm, the rear tub seal and 6 new spider arm bolts. And it ran like a champ. The toughest part was removing the drum from the struts and re-installing it again. I did it with a rope over a 4" drain pipe in the basement, and hoisted it up. This part should be done with a second set of hands but other than this, pretty easy for one man to handle hose and wire connections as well as removing related parts. Thanks goes to Appliance Pros for having parts on hand and the speedy delivery.They have the complete tear down and rebuild video for this repair for anyone considering it. I watched it once and it spelled things out so well, I didn't even have to refer to it again. Great stuff. Truly a good experience Read More... 20 People found this story helpful Do-It-Yourself Rating: Repair Time Estimate: 2+ hours Tools: Pliers, Screwdrivers, Socket Set
Steve R Newton , KS November 11, 2020 Appliance: Samsung Washer WF45H6300AG/A2-0000 Spider arm problem. First I asked uncle Google who pointed me to various chat boards etc. that all pretty much suggested the washer had either a bearing problem or spider arm problem. Next game good ole YouTube to find out what the heck a spider arm, where it was located, and how to get it out of the washer. I stumbled across an appliancepartspros.com video that showed the process step by step. While the model and year of the washer was different, it was fantastic. After the video, I called appliancepartspros.com and spoke to their technical experts. This guy was a rock star. He advised me on the accuracy of my assumptions as to the problem, what parts I would likely need, pricing and an ETA shipping date. I didn't order the parts then because I still needed to take the machine apart to ensure what all parts I was going to need. Once I had it torn apart - about 2 hours - I found the damaged part and sure enough, it was the spider arm. The next day, I called them back and ordered the spider arm, bolts and they convinced me to replace the rear tub seal too to prevent any possibility of leaking. I paid for normal shipping (about $10) and the parts arrived in 2 days. I put the new parts in, reassembled the machine, and prayed as I ran a test cycle. I am pleased to report that the machine performed great and has been doing loads of laundry daily since the repair with no problems. I have no doubt that I could not have done this without appliancepartspros.com EVERYONE was very polite, helpful, and courteous. Read More... 9 People found this story helpful Do-It-Yourself Rating: Repair Time Estimate: 2+ hours Tools: Pliers, Screwdrivers, Socket Set
Mike D Pensacola , FL January 06, 2018 Appliance: Samsung Washer WF431ABP/XAA-0002 Out of balance issue caused by a defective flange/spider on a front loading samsung washer Since the Tub is Stainless Steel and the Spider is an electrically inferior alloy, Galvanic corrosion will inevitably deteriorate the Spider/Flange to the point of failure. My solution was to bead blast and bake on an epoxy coating to the replacement Spider/Flange to minimize the bimetallic corrosion of this electrically inferior alloy since this is what Samsung is still utilizing. I found the video series done by AppliancePartsPros.com especially well crafted and is in fact why I chose to buy the parts needed from them. I was also impressed with the staff interaction when I called to place my order. The parts arrived packed well and on time. I certainly recommend watching the instructional video for your appliance. Read More... 15 People found this story helpful Do-It-Yourself Rating: Repair Time Estimate: 1-2 hours Tools: Pliers, Screwdrivers, Socket Set