David B Buffalo , NY February 23, 2020 Appliance: Model WP3949428 KENMORE ELITE WASHING MACHINE Tenant had pressed down on plastic liner for washing machine There is actually a youtube video of the problem and repair. It took 1 minute to replace the new part. Look it up by the part number, WP3949428! Do-It-Yourself Rating: Repair Time Estimate: Less than 15 minutes