Found your video after searching on issues seen. Disassembled washer following the step by step video, found the issue with Spider arm and a shock. Ordered the parts, reassembled via the video and issue was fixed. Little noisier than it was originally, but attribute that to impacts of original problem. Was a challenging task when the amount of disassembly and steps required were viewed, but the video was great and was able to do it all on my own and not have to purchase a new $1000 dollar washer. fixing it for a little over $200. Looking to get another 8 - 10 years more out of our machine. Thank you for your site and the help it provided.