Fred W Amarillo , TX February 01, 2020 Washer would not drain. I call APP, very short wait time on the phone..When the technical assistant answered she was extremely helpful. Within minutes she had helped me troubleshoot and placed a drain motor. I have installed it and the washing machine is working great Thank you. 3 People found this story helpful Do-It-Yourself Rating: Repair Time Estimate: Less than 15 minutes