I searched the internet for the most likely cause of the problem and then went to the AppliancePartsPros.com site to see if they had the parts. Naturally they did, but the best part was that they had a video on how to change the part. The video was very clear and straightforward. So easy to follow.
I ordered the part mid-day on a Thursday. Imagine my surprise when later that day an email came in letting me know that the part was already shipped! The next day the part was on my front porch!! Unbelievable!
I watched the repair video a couple of times and launched in with the repair. Everything went exactly as the video showed. I scheduled about three hours to putz around with the repair, but the actual job was done in about a half hour thanks to the excellent instruction. Now if only the shell of the washing machine slipped on as easily as it did in the video...but that is the fault of my washer, not the video.
A tip: The video shows the repair person neatly hooking the water pump onto a piece of the frame to keep it out of the way. My frame wouldn't allow that, so I ended up pulling the hoses off the pump and removing the whole thing. Pretty easy, BUT next time I will remember that there is still water in the hose lines and if you are lying on your side to get to the part and pull the hoses off you will take an unexpected bath! No big deal and it was kind of funny.
Bottom line: I could not be more pleased with the parts, shipping, and training video from AppliancePartsPros.com. Fantastic experience! (even with the bath!)