Do-It-Yourself Story

My daughter fixed this with a little help from me and a lot of help from the excellent video. It is so helpful to know how much of the machine to take apart. It was especially helpful to find out how to find the spring that holds the door gasket. The drain pump assembly was a perfect fit. One warning: when taking off the front panel (the big part with the door), there were screws (underneath where you can't see them) holding the lower tabs. The video showed the panel lifting off easily, so we tugged pretty hard for a while thinking they were just stuck. Luckily we thought to look and feel underneath or we never would have found the problem and possibly could have ruined the sheet metal.