Examined, listened and applied pressure to agitator to make work. Truthfully never repaired an appliance before but had hunch it wasn't major mechanical problem. Googled brand/model # and found APPros. Great layout - easily found schematics - clicked on agitator assembly and soon found Dog/Bearing assembly. Referenced part, clicked and there I found a video. After watching I knew I was heading in the right direction (play by play "how to repair" video professionally produced and executed). Ordered repair kit and gasket for under $9. It shipped immediately and I received in two days. Though a low-skill repair, APPros made it simple to see that and fix a major function of washing machine. Money saved, very satisfied and RECOMMEND