Paula F Ville Patte , LA December 01, 2019 Needed a replacement part for convection/microwave. I ordered the part needed but the wrong piece came in. I gave them a call and the handled every thing with no problem, we got the correct part Used directions on the website. Read More... Do-It-Yourself Rating: Repair Time Estimate: Less than 15 minutes Tools: Pliers, Screwdrivers