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Customer Questions and Answers for Washer Agitator Coupler by Ge

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Manufacturer Part
4.89 (64)
By: Ge
Part Number: OEM11985186
Manufacturer Part Number: WH43X10032

Washer won't agitate or spins but doesn't clean clothes? The agitator coupler connects the agitator to the drive shaft. Easy DIY repair with video guide.

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Questions & Answers

For Ge Washer Agitator Coupler (Part Number: OEM11985186)

1 Answer

Mary, To remove the agitator to get to the coupling you will need to use a rope or something to get under the agitator where you will have leverage to pull the agitator out.

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1 Answer

Dan, When you take the agitator off put the unit on the smallest load and run the agitation and see if the shaft is agitating. If the shaft is agitating then either the agitator coupling is stripped or the agitator inside is stripped.

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1 Answer

George, More than likely the splines inside the agitator have worn down causing the clunking noise. You would want to replace the agitator assembly but also check the agitator coupling to make sure that the splines on it are not damaged.

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1 Answer

Hello Mary. Run a rope under the agitator and jerk upward to remove the agitator from the coupling.

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1 Answer

Hello Judy. Run a rope under the agitator and jerk upward to remove the agitator. Then loosen and remove the bolt in the top of the coupling and pull the coupling off the transmission shaft.

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1 Answer

Hello Kenneth, This unit does not have agitator dogs. If the agitator is not rotating then you would either need the agitator or the agitator coupling. The agitator comes off by grasping from the bottom and giving a good jerk for it to release.

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Christine for Model Number GE Top loading Model # WJSR4160DW

Having problems with the agitator not wanting to agitate. At times it will start to agitate then slow down while makeing a noise & then come to a complete stop. This was happening on the Normal/Fast cycle . When I washed on the Gentle/ fast cycle it didnt seem to be doing that at first. Today I was able to watch with the lid up & it is doing it on all cycles. I noticed the More items I put in the washer the worse it got also. There were only a few items in it. I even thought it might be in the knob & or timing because if I wiggles the Knob it would start to agitate again slowly. The back panel, Knob area has always made a humming noise ever since we got the washer. I can take my palm & hit it & the noise would stop. Everything else works just fine Like filling with water, spinning, rinsing etc. Just does NOT want to agitate. Any Help would be deeply appreciated. I have 4 grandkids & 4 others living with me & not having a working washer is NOT good right now! Thanks!!

1 Answer

Hi. Remove the agitator and look under it to see if the agitator coupler part # WH43X10032 is not cracked or broken needing replaced. If not then press down on the agitator to see if the noise gets worse when pressing it down then the transmission part # WH38X10002 is bad. It will sound like gears trashing against one another. You may have 2 -different issues. The humming noise at the timer part # WH12X10255 may not be allowing the contacts to send the voltage to the motor. Look at the belt part # WH1X2026 to see if it is missing pieces, slipping and not engaging the pulleys. Thank You.

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