Paula September 17, 2013 for Model Number Wm2487hwm Our machine has the de on its display after pushing start, the machine clicks a few times and won't start. Do we need to replace the switch as I'm reading from the above question & answer board?
1 Answer Hello Paula. Based on the error code you provided, you need to replace the door lock assembly EBF49827801. Read More...
Vincent August 19, 2013 for Model Number LG Washing machine WM2301HR I have an LE error code on the machine - lock error? A repairman said it is most likely the locking mechanism but after reading reviews I think it also may be the rotor positioning switch. Any ideas on which part(s) may solve the problem and could you tell me the part nos. Thanks
1 Answer Hello Vincent. Based on the error code you provided, the stator assembly 4417EA1002H will need to be replaced on the unit. Read More...
Ess May 07, 2013 for Model Number WM2688HWM I get the dE code. The door is shut and not leaking water. The door clicks only once instead of twice. This was an intermittent problem for about a week. To see if it made a difference, I did a speed wash instead of a permanent press cycle. I returned to check on the laundry and found the room hot and the machine very hot. I pulled the plug. Steam came out of the door when I opened it and the water and clothes were very, very hot. I drained the water and removed the clothes. After a day, I plugged in the machine again and it again gave me a dE code. Since we have been having this problem, I also noticed that the tub has more water than usual filling to just below the bottom interior seal line. Will replacing the latch correct the problem? Does the thermister need attention?
1 Answer Ess, The DE error code indicates a door open error. Check to make sure that the connections at the door switch and PWB are no loose, corroded or broken. If this checks ok then replace the door switch assembly EBF49827801. Read More...
Hope May 05, 2013 for Model Number WM2277HS How will we know if dE code is caused by sensor to or the actual front load washer door latch that made the cycle to stop. We tried plugging it off and on. The latch seems working fine and secured. We just want to be sure before ordering the latch. Thanks.
1 Answer Hope, The DE error code does indicate a door open error. You will want to check the door strike on unit, make sure that the door is closed all the way, check for loose electrical connections at the door switch and PWB assembly. If these check ok then you will need to replace the door switch assembly. Read More...
Joel August 24, 2012 for Model Number 796.40441900 The washer was used for a full cycle. After the washer was emptied, I put another load in the washer. This time the washer will not power up and the light inside the washer will not shut off. I unplugged the washer and plug it back in after 3 minutes, this time I was able to power the washer and finished another cycle. Third load it will not power up again and the light inside on. I did not observed any error code. Is it possible that the door latch switch is broken and it's not sending signal that the door is closed. Prior to these issues the light will turn on when the door is open or after a full cycle is finished, but it will shut off after the door is closed or after a minute when the cycle is done.
1 Answer Hello Joel, The door latch assembly has either failed or the control has failed and is not interpreting the signal from the door latch. The first thing that should be done in this instance is to open the unit and unplug each connector and re-connect one at a time. This eliminates the possibility of ordering a part if it is a simple connection issue. You can also run the service program to look for fault codes. I cannot tell you how to do this on a Kenmore since they protect their information, but you can get the information from the tech sheet. It is usually located under the main top or behind the kick panel. Sometimes it is in an envelope attached to the inside of the cabinet. Read More...
Jodie August 01, 2012 for Model Number WM2688HNM When I start my machine it will knock and then wait and then knock 2 more times and and error comes up and says "Error door is not shut please shut the door" I have shut the door and even slammed it shut and it continues to have the error message for a few more times before it decides to start. What part do you suggest I need?
1 Answer Hello Jodie. Based on the information you provided, it sounds like the door lock assembly EBF49827801 is bad and will need to be replaced in the unit. Read More...
George May 22, 2012 for Model Number lg mod wm1814cw Cannot open door can hear lock click but door will not open
1 Answer George, Does the "door locked" light cycle off and on with the click noise? And do you not get an error code ( OE,DE, PE, etc.) You're on the right track, The issue could be a mechanical or electrical issue in the door latch assembly. We're sending you some additional information, that should help. Good Luck and Thanks Read More...
Mike March 22, 2012 for Model Number WM3875HVCA How can I test the Door Lock Assembly Switch (AP4441836) to make sure it's working. It doesn't seem to sense when the door is closed so when I press on the start button after selecting a cycle nothing happens. I took the switch out and check the 4 pins with my continuity test and none of them change connectivity no matter what position the switch is in.
1 Answer Hi Mike. The door lock Assy. part # EBF49827801 has a coil and a wax motor that closes within a predetermined time. So you can only test some of the latch. See the page of this service manual to test.I would use a volt/ohm meter part # MA-DM1 to assist. you in your diagnosis. Use the supplied Tech. sheet to aid you in the diagnostic mode. Is the display showing a dE code? It is designed to test the individual par6ts and throw up a fault code. You will find it in the top area after you remove the top. Make sure all latch connections are tight. Thank You. Read More...
Sue March 05, 2012 for Model Number WM2077CW Washer starts filling with water. Within 3 minutes LED readout says "dE". Checked and door was closed fine. Unplugged machine and waited a minute then replugged; that corrected things for 3 loads. Now doing the same thing with the dE readout.
1 Answer Hello Sue. Based on the error code you provided, you will need to order and replace the door lock assembly EBF49827801. Hope this helps. Read More...
Wash K. January 28, 2012 for Model Number LG WM2487HWMA Washer keeps interior light on and keeps turning on front panel - as if it is ready to wash. Everything functions but it keeps "turning" itself on- tried powering down from main breaker, latch looks ok but may have been bumped out of alignment. Could this be the latch switch sending wrong message to brains of washer saying 'we are on and ready" repeatedly?
1 Answer Hi Wash K. The answer is not really...... If the door is closed it is its job just to sense open and closed to the board and lock if the main control board has received the wash command. Is the start button depressed and keeps engaging the washer to start. Will it complete a full wash cycle normally and then shut down - or just restart itself again ? You need to use the supplied tech. sheet to put the unit in diagnostic mode and see if a fault code will show. Is there any standing water or something stuck in the pump? Thank You. Read More...