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Customer Questions and Answers for Washer Shift Actuator by Whirlpool

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Manufacturer Part
4.89 (64)
By: Whirlpool
Part Number: OEM20972262
Manufacturer Part Number: W11481722

Fix a washer stuck in sensing mode or won't spin with a new shift actuator. Controls cycle transitions between agitation and spinning modes.

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Questions & Answers

For Whirlpool Washer Shift Actuator (Part Number: OEM20972262)

1 Answer

Hello Austin, thanks for contacting AppliancePartsPros.com From that description it is likely that the shift actuator W11481722 is your problem.

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1 Answer

Hello Anthony, thank you for reaching out to AppliancePartsPros.com Your washer is going into emergency drain mode, the easiest way to diagnose this is as follows: Emergency drain should run for 6-10 minutes, allow the washer to run through this cycle. If this drain cycle is not allowed to complete then the washer will keep trying to run it until allowed to do so or the main control [W11578827] is replaced. If the washer will complete the emergency drain, attempt to run a normal cycle to verify if everything is working normally now. If the drain cycle does not complete after 6-10 minutes, disconnect the pressure hose from the main control and allow the drain to run for an additional 6-10 minutes. If the emergency drain stops after 6-10 minutes & does not go back into emergency drain when attempting to start the next cycle w/ the pressure hose disconnected there is a physical fault in the system such as suds, blockage, drain system issue, etc. If the emergency drain does not stop or immediately goes back into the drain when attempting to start a cycle with the pressure hose disconnected then the main control has failed.

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1 Answer

Hello Rolo, and thank you for your question. As the unit is getting stuck in the same spot of the cycle, and there is no supporting error code, the main control W11116590 would be the likely cause of failure.

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1 Answer

James, If the water continues to fill but seems to be flowing back out then you will want to check to make sure that the drain hose is not pushed into the standpipe too far as this will cause a siphon effect.

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1 Answer

John, Put the unit into service diagnostic mode and see if there are any error codes but it could be that the actuator is faulty but the error will help guide you.

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1 Answer

Carl, the actuator mounting screws would need to be checked to identify if they are loose. If not, the actuator would need to be replaced as there would be too much play in the arm.

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