Robert September 28, 2020 for Model Number KHHC2090SSS-4 My wife cleaned the keypad and microwave door and now we are getting the following on the screen: Error Code F2.Q1 (Touch FMEA) I tried resetting the microwave by unplugging it but still get the error code. Could water/cleaner gotten behind the panel and damaging it? if so what could be the damaged item? is there another way to test or reset the unit to fix or confirm the problem? Thank you.
1 Answer Hello Robert, that fault code F2.Q1, refers to "User interface board (UIB) is not reading keypad inputs". If some liquid cleaner seeped into the control panel it may/may not have damaged the control panel board, usually given a chance to dry out the control panel will again respond correctly, if not then the door assembly would need to be removed and disassembled to locate the faulty part. The entire door assembly is also available as part W10283390. Read More...
Comptaz September 21, 2020 for Model Number khhc2090sbl-1 the key pad acts at times like someone is pressing button. It operates fine otherwise but you'll see that different operations have been punched up like soften butter. It does not turn on by itself. The fan or Lights don't turn on by themselves either. Is it the touch panel? IS that hard to replace?
1 Answer Comptaz, This happens when there is a short in the keypad. WPW10116267 Replacing this part should solve your problem. Read More...
Ronhide June 10, 2020 for Model Number KHHC2090SSS2 My problem appears to be the connectors connecting the ribbon harness between the touchpad in the door and the controller on the main unit. We get it to work by holding the connectors tight with a clothes clip. From time to time the unit will switch off and will work again if we play with the connectors and hold them firmly with the clip. Are their replacement connectors and if so what are the part numbers.
1 Answer Ronhide, The wire harness would need to be replaced and should be part number W10470191. Read More...
Paul K. February 02, 2018 for Model Number KHHC2090SSS0 My KitchenAid Convection Microwave hood has been a problem child over the years. Phantom key strokes and beeping over the years. Keypad now freezes and can't use with Error code F2.Q1. I have to cycle the power, sometimes many times because code F9. Q often displays when I plug it back in. Please advise which part is to be replaced Touchpad wpw100116267 or Circuit board WPW10391280 since they both have the same generic description. Trying to limp along until Kitchen remodel late 2018 or 2019, But the $$ are adding up. Also on an unrelated topic, I recently purchases a new turntable motor from you. I repaired it and it works well now, thank you. However, immediately after the repair, my exhaust fan stopped working properly. It will only blow at a very low speed. Lights still work fine. I traded one problem for another, Suggested problem? Worth fixing?
1 Answer Hello Paul, This fault code indicates the main board is not reading the keypad inputs. As per the tech sheet, you should perform the following in the order listedd to correct the issue: 1. Unplug microwave oven or disconnect power. 2. Replace the user interface board (UIB). 3. Replace the door control assembly. 4. Replace all parts and panels before operating. 5. Plug in microwave oven or reconnect power. Read More...
Dj12 October 09, 2017 for Model Number KHHC2090SSS2 The Microwave would randomly beep with different touches, i.e. 1111111111 or 333333333. It would stop and a "cancel would work to clear it. I unplugged the unit and replugged. Now Fans and lights work but the touch Screen gets no response and is stuck on "would you like to set the clock prompt" I don't think its the main board, Should I replace the control board wp8206602 first or the display control board wpw10116267?
1 Answer Hello DJ12. You will need to order and replace the board WPW10116267 first on the unit., Thank you. Read More...
Bob February 07, 2017 for Model Number KHHC2090SWH-1 My Kitchenaid KHHC2090SWH-1 microwave was getting an error of: ERROR: Code - F9.Q Please call for service. (Touch Communication) ... so I replaced the Whirlpool Electronic Control Board AP6015184 (WPW10116267). For the first day it worked fine but it has begun to sporadically behave with the menu changing without it being touched, menu not responding to touch at all, fan coming on in the middle of the night, light/fan buttons not responding and occasionally reproducing the original F9.Q error. I have been able to get it to reset by flipping the circuit breaker as I found in another forum online but this part seems to be behaving the same as the original. Is there a different part I should have replaced to resolve the F9.Q error? Thanks for any help you can provide.
1 Answer Bob, This issue would be caused by a ribbon harness connection for the touch pad or a issue with the user interface on the door. Read More...
John F April 02, 2016 for Model Number Kitchenaid Microwave KHHN2090SSS-2 My problem is exactly the same that has been ask before: "We have been having problems with random operation control issues and microwave turning on fan and lights when not used. Always has reset when unpluged. Finally got an error code and microwave will not reset and keyboard not working. Error code F9-Q Touch Communication. I'm about to order a new control board from you and just thought I would double check. Phillip for Model Number KHHN2090SSS-2" Your response was to replace the keypad or control panel. That is what I did. Now the keypad lights up and ask do I want to set the time. The keypad will not work even if I reset it, but the light and fan are working properly and the beeping has stopped. Any ideas what to try next.. Thanks John
1 Answer John, If you are not getting any response with the keypad then the issue would be in the control board. Read More...
Phillip December 22, 2015 for Model Number KHHN2090SSS-2 We have been having problems with random operation control issues and microwave turning on fan and lights when not used. Always has reset when unpluged. Finally got an error code and microwave will not reset and keyboard not working. Error code F9-Q Touch Communication. I'm about to order a new control board from you and just thought I would double check.
1 Answer Hello Phillip. It sounds like your control panel is bad on the unit. This is the part you press the buttons on. The model number you provided is not working. Read More...
Mitch October 04, 2015 for Model Number KHHC2090SSS-0 Where do I unplug part AP4299761 to replace it? If it's the end that goes out through the door into the side of the microwave how do I get access to it?
1 Answer Mitch, The inner door will need to be popped loose by using a flat blade between the inner and outer door to access this control board. Read More...