Robert for Model Number KHHC2090SSS-4 My wife cleaned the keypad and microwave door and now we are getting the following on the screen: Error Code F2.Q1 (Touch FMEA) I tried resetting the microwave by unplugging it but still get the error code. Could water/cleaner gotten behind the panel and damaging it? if so what could be the damaged item? is there another way to test or reset the unit to fix or confirm the problem? Thank you.
Answer Hello Robert, that fault code F2.Q1, refers to "User interface board (UIB) is not reading keypad inputs". If some liquid cleaner seeped into the control panel it may/may not have damaged the control panel board, usually given a chance to dry out the control panel will again respond correctly, if not then the door assembly would need to be removed and disassembled to locate the faulty part. The entire door assembly is also available as part W10283390. Read More... Answered by AppliancePartsPros.com | Monday, September 28, 2020