Chris May 27, 2017 for Model Number Whirlpool Duet Steam Washer WFW97HEXL2 The screen on my computer stopped working. I unplugged it for several hours but the problem remained after plugging it back in. I ordered a new control board from you and it has arrived! I was wondering if this is a part that we can easily replace ourselves? If so, do you have any instructions or a video to guide us? Thanks
1 Answer Hello Chris, This part WPW10442138 is not difficult to change. The video on site: https://www.youtube.com/watch?v=UPLykwd5IFg should be close enough to guide you through the repair. Read More...
Jim F November 27, 2014 for Model Number WFW97HEXW2 My washer will not start cycle. I opened up the top and I can smell a burnt smell but can't determine where it is coming from. I have got a booklet for service technician's use only. I tried activating service diagnostic mode by pressing 3 buttons as described in the book, it will not go into that mode. The IU indicator lights change when knob it turned, LED display seem to work OK.
1 Answer Jim, With not being able to access service diagnostics it sounds like the main control board would be the issue. If the smell is a electrical odor then you will want to pull the control board and see if you can see any burn marks on the control. Read More...