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Customer Questions and Answers for Control Board Kit by Whirlpool

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Manufacturer Part
4.89 (64)
By: Whirlpool
Part Number: OEM12028938
Manufacturer Part Number: 12002713

Questions & Answers

For Whirlpool Control Board Kit (Part Number: OEM12028938)

1 Answer

Hi John. Remove the lower kick panel. Turn off powered and see if the junction box wires are loose connections. If you do not find this, then from there power goes up to the door switches. There are 2 - switches one for the white wire (neutral) feed and the other id the black wire positive feed. Both of them need to close for operation. Look with a flashlight to see if the rear legs are completely down touching the floor. This insures that the door stays latched during a cycle. Use a ohm meter to see if you have a faulty switch not opening and closing while toggling it. Meter part # TJMA-12815A. Door switch part # WP99002751. Door latch assy part # WPW10130695. Look at the door latch body to see if the door handle or the outer pivots are broken off the latch. If so then look at the back of the control panel to see if the latch V-receivers are broken. If so the control panel will need to be replaced also. It is part # 6-919090. This is a direct indication of a installation issue. Level the unit front to back and side to side. Use the installation guide with your use and care manual. --

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1 Answer

Hi Jim. The control board would need changed as you have lost all commands. The part # is 12002713. The key pad is a series of switches opening and closing telling the board which circuit to use. Since all is inoperative, then it will be the board. The manufacturer does not alert us @ any recalls per say. You can contact them to see if you qualify. Thank You.

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1 Answer

Hello Albert. Based on the information you provided, it sounds like the control panel 6-919800 is bad and will need to be replaced. If the buttons do not work, but there is lights, the control board is good. Hope this helps.

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1 Answer

Hi Paula. The door latch comes with the switches are part # WPW10130695. You will need to make sure that the unit is level with the installation instructions. If you find that the back of the control panel is broken also(upon reassemble of latch)then this part # is 6-919815. Thank you.

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1 Answer

Hi Roger. Is there any lights blinking at you? As if a fault code is displayed. If not then you will need to change control board part # 12002713. Thank you.

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Will for Model Number MDC4650AWW

I asked the questions below and was told I needed to provide the serial number for my unit in order to receive a correct answer. First, thank you for your quick response to my questions. Secondly - NY3221039. Thank you, Will "The diagram for my dishwasher shows part #7 as the Control Board, but in the parts list there are three parts shown for #7 - AP4009643, AP4114077, & AP4379891 (all three have different prices and all say they are for my model). Two of the three parts have pictures and appear to be the same part with minor color differences. All of the components on the circuit board are the same, it has the same number and location of connectors, etc. My questions are whether there are any significant differences between the parts and how do I determine which is best for my model?"

1 Answer

Hello Will. According to the model and serial number you provided, 12002713 is the correct control board. Hope this helps.

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Will for Model Number MDC4650AWW

The diagram for my dishwasher shows part #7 as the Control Board, but in the parts list there are three parts shown for #7 - AP4009643, AP4114077, & AP4379891 (all three have different prices and all say they are for my model). Two of the three parts have pictures and appear to be the same part with minor color differences. All of the components on the circuit board are the same, it has the same number and location of connectors, etc. My questions are whether there are any significant differences between the parts and how do I determine which is best for my model? Thank you, Will.

1 Answer

Hello Will! There is a series change within the control boards. We will need your serial number to determine the correct board for your model. Thanks.

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