Customer Questions and Answers for Lid Latch Assembly by Whirlpool

Callie, It sounds like the calibration cycle may have been interrupted or there is another issue with the unit. You will want to try to put through another calibration and if it does the same thing then check the door switch to make sure that it is working properly.

Hello Fred, If replacing the lid lock assembly does not get it going, the control W10393444 will be the issue.

Jeramie, This issue sounds like it could be caused by a faulty latch assembly. Even if the door latches the unit is not see that it is and this could be a faulty enable switch in the latch. The best option would be to put the unit into a diagnostic mode per the tech sheet located in the control panel. Look for any stored error codes that would tell what may be causing the issue and follow the steps for testing that part, which would also be on the tech sheet.

Hello Dawn. Yes, if the lid is not locking, but is trying to lock, you need to replace the lock assembly W10404050 on the unit.

Hello Ray. Remove the screws on the back securing the top and slide the top forward and raise the top to replace the lid lock assembly.

Hello David. It sounds like the unit is not seeing the lid lock. You may need to order and replace the lid lock assembly on the unit.

David, the replacement latch is part number W10404050. Thanks!

Jeff, Most likely the issue is not the lid latch as the unit would not agitate. This issue sounds more like it would be the actuator that is causing this issue.

Hello Gregory, Use a putty knife/paint scraper to release the spring clips between the main front and the main top about 3 to 4 inches from the sides and the top will raise up.

Jimmy, With a piece of clothing wrapped around the lid latch and the latch assembly now not working, you will want to replace the latch as the internal gears seem to have been damaged.