Customer Questions and Answers for Lid Latch Assembly by Whirlpool

Karen, To test the lid lock you will need to access the wiring diagram in the console of the unit and run the Lid lock test on page 9. If the lid lock test fails then you will need to check the lid lock mechanism for obstruction or binding. Repair that as necessary. Unplug the washer remove the console to access the main control board. Visually check that the J15 connector is inserted all the way into the main control. If the visual check passes then remove the connector from J15 main control board. With an ohmmeter, verify the lid lock resistance values across the following J15 connector pins: Lock switch solenoid Resistance should be between 85-155 ohms measured between pins 1 and 3 of J15 connector Lock switch If locked should be 0 ohms resistance and if unlocked should show open circuit measured between the J15 pin 3 to 4. Lid switch Lid closed should read 0 ohms and lid open should show an open circuit from connector J15 pins 3 to 2.

Hello Vicky. Make sure the pump is not clogged. If not, replace the control board on the unit.

Hello Chris. Check and see if the lid lock assembly is bad and needs to be replaced on the unit.

John, You will want to pull the tech sheet which is located in the control panel of the washer and run a diagnostic and see if there are any stored error codes. These error codes will point you in the direction that you will need to go with the issue that you are having. Normally when there is an issue with the lid locking and then unlocking it is caused by either a faulty lid lock or the control board. If the lid lock does not fully engage it will cause the unit to unlock and usually try to lock again but will cause a flashing Lid lock light.

Hello Jamie. Based on the information you provided, you will need to replace the control board W10393473 in the unit.

Xavier, Yes, the actuator WPW10006355 or a loose connection in the harness is the more likely issue. Most erratic operations, and lid lock issues are due to the actuator or harness, so far. If you raise the top, or lean the washer back against the wall, you should find the tech data and wiring sheets attached to the cabinet interior of the front panel. You can then program and recall the error codes and can conduct the component operation tests, this will help determine the issue.

Hello Greg, If you raise the main top and feel at the front of the tub, taped to the main front is the service manual in a plastic ziplock bag. On page 6-8 there are test procedures that tell you what to test and how to test it. Let us know if you have further questions.

Hello Sue. Based on the information you provided, it sounds like you need to replace the lock assembly.

Gordon, On this style and make of washer, it has been our experience that most issues with the door lock assembly or the washer agitation and spin operation is due to a faulty Actuator assembly WPW10006355. Check the wiring to the actuator and at the control board, first, if the issue persists replace the actuator first.

Hello Will. It could be a wiring issue, a bad door lock, or a control board issue with the unit. You can test this with a multi-meter TJMA-DMT3. Here is a link on how to use a multi-meter. http://forum.appliancepartspros.com/oven-repair-including-ranges-cooktops/4810-how-check-continuity-ohmmeter.html