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Customer Questions and Answers for Control Panel (Console Assembly) by Whirlpool

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Manufacturer Part
4.89 (64)
By: Whirlpool
Part Number: OEM17957277
Manufacturer Part Number: W10810104

Replacement control panel assembly that houses the appliance's user interface, buttons and display, restoring reliable control of cycle selection, options and status readouts. Use this genuine-style panel to replace a cracked, unresponsive, or faded console. What it does:

  • Provides the front console with tactile buttons/touch areas and status display for selecting cycles and options.
  • Sends user commands to the main control board so the appliance can start and change settings.
  • Common symptoms this part addresses: unresponsive or stuck buttons, blank or unreadable display, or controls that won't change cycles or options.
  • Designed as a direct-replacement console assembly (electrical connections and mounting points match OEM specifications).
What's included: One (1) control panel assembly. Install notes:
  • Always disconnect power (and water, if applicable) before starting repair.
  • Handle the panel and its display gently to avoid damaging buttons or the overlay.
  • Installation typically requires removing the console screws and unplugging the wire harness; keep track of fasteners and connector orientation.

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Questions & Answers

For Whirlpool Control Panel (Console Assembly) (Part Number: OEM17957277)

1 Answer

Vijay, For part of the buttons working but others not this will most likely be caused by a faulty control panel which is part number W10810104.

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1 Answer

Alyson, This issue would most likely be a control panel and can be tested using the keychart that is on the tech sheet behind the kickplate by doing a continuity test on the keys. If the test checks ok then the issue will be the control board.

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1 Answer

Jared, Yes the key pads can fail in a short period of time, and based on your information, that is the issue. The key pads are "inlaid" into the control panel W10810104, so you have to replace the control panel assembly. You're not confusing the two, some brands and models do have a separate key pad assembly, but not in your case. You also want to check and make sure the wiring connections in the junction box are good and tight, and a thin coat of "Vaseline" around the touchpad ribbon and connector (after the ribbon is installed and seated properly) will help to keep any moisture or debris from entering the connection, and help to prolong the life of the key pad.

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1 Answer

Hello Rich. Make sure the door switches are good. If so, replace the control panel on the unit.

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1 Answer

Hello Prasad. Based on the information you provided, it sounds like the control panel W10810104 is bad and will need to be replaced on the unit.

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1 Answer

Ray, You're on track, you most likely need a control panel/keypad assembly W10810383 and No, it's not that difficult a repair to make. Turn the power to the dishwasher off, Remove the screws across the top and down the upper protion of the inner door liner, carefully lift up and out on the control panel to remove. Label and disconnnect the wiries. unclip the control board from the tabs on the original control, and reverse the procedure. Thanks

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1 Answer

Hi Patty. You will need to get a "torx" type of screwdriver (or bit). Check the size as they have changed from t-15 to t-20 size. Once you have determined this size, then you will need a "security " torx type of bit that is the exact size and has a hole in the end of the shaft so you can get the one screw loose that is a security type. It will be on the back panel upper corner area so no one access the control board or door switches that have 120 vac "live". You remove the power. Remove the inner panel. Remove the door switch body and observe where the 2 - side tabs were located on purpose on the inside of the back o0f the control panel. If these are broken, then 99.8% of the time the rear feet are not touching the floor. You need to follow the installatio0n guide and now take a moment and level the unit front to back and side to side. OR- the latch will continue to break , and the console. Not to mention the warped tub striker as the tub body will flex as the dishes are full and you are in the middle of a heated cycle. It will flex and the door will twist. Then dismount the control board outer mount screws and then lay aside. All screws are 1/4" screws once inside. Use a nut driver . The control panel is part # W10810104. Thank You.

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