Customer Questions and Answers for Drum Support Roller by Whirlpool

Angiehope, A high pitched squealing/squeaking noise is usually due to a dry, worn drum roller bearing WP37001042 or an idler pulley, if it has a brass insert WP37001287 and you want to consider a new belt. You'll need to raise the top, remove the front panel and front bulkhead, and remove the drum to access these components. Good Luck and Thanks

Hello Mary. Based on the information, it sounds like the idler pulley WP37001287 and the rollers WP37001042 are bad and will need to be replaced. Hope this helps.

Hello Jeff. The manufacture only makes a few different kits. Unfortunately, this model is not one of them. If you need more than the roller WP37001042, you will need to order it separately. Hope this helps.

UJD100, The tool required to remove and install the "E" ring WP23748 is called a pair of "Tru Arc" pliers 038705 . They are available at most auto parts, home improvement and hardware stores. Thanks and Good Luck

Hello Lisa. You will need to check the rear bearing and the front felt glides. Also check the rollers, if you model has them, and see if they are bad. We will need your model number to help you more with this. Hope this helps. http://www.appliancepartspros.com/modelnumber_locator.aspx

Hello Sonny. You will need to use retaining ring pliers to insert into the holes on the clip and remove the clip. Hope this helps.

Hello Jason! The roller WP37001042 only comes with the roller itself, no clips included. If you are needing additional parts, we will need your appliance model number. Thanks.

Hello Oldgramps2. No, you do not need to apply lube to the rollers. The bearings are already impregnated with oil. Hope this helps.

First disconnect the power to the unit. You will need to raise the top of the dryer, and remove the screws holding the front panel in place. Unplug the door switch and remove the front panel. Next remove the front shroud holding the drum in place. Pull the drum forward, just a little, where the drum will drop down to access the rollers. Remove the clip from the roller shaft and install the new roller. Reassemble in reverse order. Hope this helps.