Customer Questions and Answers for Drum Support Roller by Whirlpool

Pop, Check, clean and lube the drum rollers and roller shafts with dry lubricant and replace the belt WP40111201.Check and make sure the motor mount bracket and motor mount clips are not bent, loose or distorted. Also check and make sure the washer is draining(less than 90 seconds) and reaching a high speed spin, also make sure the dryer is not being overloaded.

Hello Risheron. Based on the information you provided, you will need to replace the rollers and the roller shafts on the unit.

Gary, You will want to check to make sure that when you took unit apart and reassembled that the Dryer drum glides WP37001298 did not fall out or break. If this is the case you will want to replace.

Hello Bobbi. You need to replace the rollers and the shafts inside the dryer. This is based on the information you provided.

Hello Scotty! No, the roller WP37001042 does not include the retainign ring WP23748 or washer WPY504082. Thanks!

Hello John, It sounds like one of the windings in the motor has shorted and would need to replace motor WP2200376.

Hello Della. If the unit hums, and does not turn over, you will need to order and replace the dryer motor WP2200376 in the unit.

Hi Mary, you need to check your rear drum support rollers WP37001042, the drum glides WP37001298, and the drum felt seal WP37001132. If you order the seal, be sure to also order the adhesive used to attach it. Hope this helps!

Hello Michael. You will need to check and see if the rollers WP37001042 are tight, and if the idler pulley WPY54414 is bad on the unit. If so, these will cause the issue you are having. Turn the rollers and see if they are tight, also, turn the pulley and see if it is worn or tight.

Hello Jim, This unit only has two drum rollers WP37001042. The front of the drum is supported on glides which are made on the front bulkhead 503756W.